Role Overview:

You will be the face of Chatwoot support, helping users navigate our platform, solve their challenges, and maximize the value they derive from our product. As the person who will use Chatwoot more than most people on the team, you’ll not only help our users but also shape the product with your insights and feedback.

Key Responsibilities:

• Provide timely and friendly support to customers via email, chat, and community forums.
• Assist users with product setup, troubleshooting, and feature inquiries.
• Document customer interactions and share feedback with the team to improve Chatwoot.
• Contribute to and maintain support documentation and guides.
• Collaborate with the engineering and product teams to resolve complex customer issues.
• Represent Chatwoot in online communities and forums, offering support and showcasing our product.
• You’d be using Chatwoot more than anyone in the team, get ready to provide feedback, things that doesn’t work, should be improved etc.

Requirements:

• Excellent written and verbal communication skills in English.
• Experience in customer support for SaaS/open-source products.
• Familiarity with customer support workflows and tools.
• Ability to work in a fast-paced, remote-first environment.

How to apply?

Send us your resume at [email protected].